FAQ

Can I cancel a pre-order?

We can cancel Pre-orders providing they haven’t already shipped. Please drop us an email through our web form here.

I received an item with a different cover image than what is shown on the website.

Images on our website are intended as a guide only. As a depository we do not keep our stock on site, they are sourced from various suppliers. The images are supplied by the publishers who can have various cover designs for one ISBN so we will not know what design we will receive until it is delivered.

How can I return a purchase?

If you want return, you must send the parcel back to us within 14 days. Once we get it, you’ll be refunded the price of the item(s) within 14 days. You’ll be responsible for the cost of returning the item to us, unless we delivered it to you in error or it is faulty.

It is your responsibility to ensure safe return of the item(s) to us. If you return a high-value item, we recommend you use a recorded delivery service. We’ll refund the same means of payment as you used to make your purchase.

How do I change the delivery address for a pre-order?

Providing the pre-order hasn’t already shipped, just drop us a line here and request the change along with the new delivery address. Please note that we are unable to amend delivery addresses from one EU country to another EU country for tax reasons.

How much is delivery?

We are delighted to be able to offer FREE delivery on all orders, regardless of size, value or destination.